Privacy Policy
Last Updated: December 2024
Our Commitment to Privacy
Velorium is committed to protecting the privacy and security of your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information. We process personal data in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or enrolling in our programs, you consent to the data practices described in this policy. We encourage you to review this document carefully and contact us with any questions.
Information We Collect
Contact Information
When you inquire about programs or enroll, we collect:
- Full name
- Email address
- Phone number (when provided)
- Mailing address (for enrolled participants)
Usage Data
We automatically collect information about your interaction with our website:
- IP address and general location
- Browser type and version
- Pages visited and time spent
- Referral source
- Device information
Learning Data
For enrolled participants, we collect:
- Program enrollment details
- Project submissions and portfolio work
- Progress and completion records
- Communication with instructors and support
Payment Information
Payment data is processed securely through third-party payment processors. We do not store complete credit card information on our servers. We retain transaction records including payment amounts, dates, and payment method types.
How We Use Your Information
Program Delivery
We use your information to provide educational services, including course access, support, progress tracking, and communication about your learning journey.
Communication
Your contact information allows us to respond to inquiries, send program updates, share relevant educational content, and provide technical support. You can adjust communication preferences at any time.
Service Improvement
Aggregated usage data helps us understand how participants engage with materials, identify areas for improvement, and enhance educational effectiveness. This analysis uses anonymized data whenever possible.
Legal Compliance
We may process information to comply with legal obligations, respond to lawful requests, protect our rights and property, and ensure participant safety.
Legal Basis for Processing
We process your personal data based on:
- Consent: For marketing communications and optional data collection
- Contract: To fulfill our educational service agreements with enrolled participants
- Legitimate Interest: For business operations, service improvement, and security
- Legal Obligation: To comply with tax, accounting, and regulatory requirements
Data Retention
We retain personal information for the following periods:
- Inquiry data: 3 years from last contact
- Participant records: 5 years after program completion
- Financial records: 7 years as required by law
- Marketing consent: Until consent is withdrawn
- Website analytics: 26 months maximum
Data is securely deleted or anonymized once retention periods expire, unless longer retention is required by law or legitimate business needs.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit using SSL/TLS protocols
- Secure server infrastructure with access controls
- Regular security assessments and updates
- Limited employee access to personal data
- Confidentiality agreements with staff and contractors
In the event of a data breach affecting personal information, we will notify affected individuals and relevant authorities within 72 hours as required by law.
Information Sharing
We do not sell personal information to third parties. We may share data with:
Service Providers
Trusted third parties who assist with website hosting, payment processing, email communications, and analytics. These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our legal rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to the same privacy protections.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a structured format
- Objection: Object to certain types of data processing
- Withdrawal: Withdraw consent for marketing or optional processing
To exercise these rights, contact us at privacy@domain.com. We will respond to requests within 30 days. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices and how to manage preferences, please review our Cookie Policy.
Third-Party Services
Our website may contain links to external sites or utilize third-party services:
- Google Analytics for website traffic analysis
- Payment processors for secure transaction handling
- Email service providers for communications
- Learning management system platforms
These third parties have their own privacy policies. We are not responsible for their practices and encourage you to review their policies.
Children's Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from someone under 18, please contact us immediately so we can delete the information.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through:
- Email notification to enrolled participants
- Prominent notice on our website
- Updated "Last Updated" date at the top of this policy
Continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Information
For questions, concerns, or requests regarding this privacy policy or your personal information:
Email: privacy@domain.com
Phone: +1 (416) 847-3926
Mail: Velorium, 401 Bay Street, Suite 1600, Toronto, ON M5H 2Y4, Canada